Successful Sales Relationships

successful customer relationships Eighty percent focuses on building competence with critical communication, relationship, and influence skills utilized by top sales performers. The skills addressed are broken down as:

Asking effective questions, listening, responding, rapport building, influencing and managing relationship tension and trust
Learning how to effectively work with resistance (objections)
Using the language of benefits. Positioning recommendations.
Adding value to a customer's experience at every opportunity.
When and how to communicate features/benefits/advantages/capabilities.
Understanding and using your competitive advantage.
Asking for the business appropriately.
Working through resistance.

Twenty percentis designed to get participants to adopt the beliefs of extraordinary performers and develop the confidence and commitment to apply what they learn o the job. Part of this is adopting the belief that they are SALES PROFESSIONALS.